Terms & Conditions
TERMS and CONDITIONS
Use of the Website
By accessing this website, you agree that these Terms and Conditions are a binding agreement between you and High Fire Servicing, LLC d/b/a boiler parts unlimited.
All information contained on this site may be changed at any time and is provided "AS IS" without express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. High Fire Servicing d/b/a boiler parts unlimited shall not be held liable for any damages whatsoever arising from the use, inability of use, performance or nonperformance of this web site or its content.
High Fire Servicing, LLC d/b/a boiler parts unlimited reserves the right to change these Terms and Conditions at any time. Accordingly, you should review these Terms and Conditions each time you view the website. Your continued use of this website signifies that you agree to be bound by these Terms and Conditions as they may be amended.
Although we work daily on keeping our site content up to date, manufacturers may change product information or specifications at any time and without notice. For the most current information available for products, please contact the manufacturer.
All content and features of boilerpartsulimited.com are copyrighted and to be used as an information and ordering source for our customers and site visitors. Portions of the site may be printed by you as a personal resource but may not be copied or reproduced in and other manner without the expressed written consent of boilerpartsulimited.com. Unauthorized duplication of this site's content is strictly prohibited. High Fire Servicing d/b/a boiler parts unlimited and its logo, website and artwork, as well as names, trademarks or logos from other companies presented on this site, are being used with their owner's permission and may not be reproduced, modified, transmitted or distributed with express written consent by their respective holders
You further warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Applicable Law and Choice of Venue
Use of the website shall in all respects be governed by the laws of the State of Connecticut, United States of America, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Bridgeport Superior Court for Fairfield County in the State of Connecticut shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue in proper in that court.
Terms of Sale
Disclaimer- The content of this website is for informational purposes only. Any information furnished by this website is not intended or implied to be advice concerning your boiler or any parts supplied by this website and are not intended to replace personal consultation with a qualified, licensed service technician, contractor, plumber or similar professional
High Fire Servicing, LLC d/b/a boiler parts unlimited does not endorse any specific product or other information that may be mentioned on this website.
Delivery
Delivery of all products shall take place at the address specified by you and you shall make all arrangements necessary to take delivery of the product whenever it is tendered for delivery.
Return of Merchandise –All products are sold on a firm sale basis, i.e., High Fire Servicing, LLC d/b/a boiler parts unlimited will not take back any product unless authorized and agreed to by High Fire Servicing, LLC d/b/a boiler parts unlimited. Where High Fire Servicing, LLC d/b/a boiler parts unlimited agrees to accept any product not damaged by you, you will be responsible for the cost of carriage and will ensure that the product is carefully packaged to avoid any damage in transit. Any request for a return of a product must be made within 14 days of delivery. A restocking fee may apply, depending on the circumstances and the item. Other than warehouse error or shipping damage, the customer is typically responsible for return freight charges. No return will be accepted without prior authorization. All goods must be in resalable, new condition in order to receive credit.
Defective Merchandise / Warranty Claims - If a product is defective out of the box or fails within our 14 day return period, please contact us immediately. For any boiler, water heater, or other item that requires a licensed heating or plumbing contractor to install it, the licensed installer must directly notify us of the nature of the problem. No returns of defective equipment within our 14 day return period will be accepted from customers who fail to show proof that their equipment was worked on by a licensed contractor.
If a product is deemed defective after our 14 day return period, proceed to the manufacturer's warranty agreement for further assistance. Each manufacturer has its own procedures to follow in order to make a warranty claim. Although we are happy to do what we can to assist you, it is ultimately the buyer's responsibility to ensure that product warranty guidelines are followed per the manufacturer's instructions. Manufacturer warranty information is located in your owner's manual, or on the manufacturers' web site. Please note that for most items sold on this web site, the manufacturer requires that a licensed contractor install or repair their product.
Damaged Merchandise - The best way to handle an item that arrives to you damaged is to refuse delivery, then contact us immediately. It is far easier for us to file a shipping claim with the carrier and get you a replacement order out immediately if you have refused the delivery. In the case of large units arriving on a semi truck, always inspect the merchandise thoroughly before signing for it. In the case of hidden shipping damage, contact us and the freight company immediately so that we can begin the claims process. It becomes more problematic to prove hidden shipping damage the longer the customer waits to call to report it -- the best way to eliminate this possibility is to thoroughly inspect the shipment before signing for it.
Shortages / Missing or Lost Items - We notify the customer by email or phone if an item is on back order and the order is shipping incomplete. However, if any item appears to be missing from your order, contact us within 2 business days. On LTL shipments, do not sign for the shipment unless the piece count matches the bill of lading. Make sure you have received everything that you have ordered, and that everything is in perfect condition before signing for it. It is difficult to prove that items were lost or mispacked if the customer waits days or weeks to notify us.
Acceptance of Orders - We reserve the right to review all incoming orders. If we are unable to fill an order for any reason (for example, an item has just recently been discontinued and is no longer available), we will promptly notify the customer of the situation and refund or void the transaction.
Limitation of Liability - All liability for any damages, including, without limitation, direct, indirect, punitive, general, incidental, special or consequential, incidental damages, and claims for personal injury, wrongful death or lost profits, as a result of use or nonuse of any and all products sold from this site is expressly disclaimed. It is the buyer's responsibility to read and understand the manufacturer's written installation instructions and warranty, if any, of any product purchased from this site. The installation, usage and storage of any item purchased from our company must be in compliance with the manufacturer's terms of use. There is no expressed or implied warranty offered by boilerpartsulimited.com for any products that we sell. By ordering any item from boilerpartsulimited.com, the customer holds our company harmless from any damages or bodily injury as a result of purchasing, owning, using or being in the presence of that item.
By purchasing any product from this site, you are agreeing to follow any and all federal and local codes pertaining to the installation, use, or storage of said product. Installation of boilers, water heaters, radiant floor heating systems and any or all other products sold on this site must be completed by a licensed contractor, if applicable, in a strict manner consistent with federal and local regulations and inspected by the proper authorities. Neither boilerpartsulimited.com nor any manufacturer represented on this site makes any promise to provide technical assistance to any individual who is not properly trained to install or service any product or system.
Privacy
This privacy notice discloses the privacy practices for High Fire Servicing d/b/a boilerpartsulimited.com, an e-commerce web site headquartered in Shelton, Connecticut. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, (etc.)
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email. You may elect to contact us to:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the web site, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately.
Force Majeure
High Fire Servicing, LLC d/b/a boiler parts unlimited shall not be liable for any failure or delay in delivering any product ordered to the extend such failure arises from acts of God, war, civil insurrection or disruption, riots, government acts or regulation, strikes, lockouts, labor disruptions, cyber or hostile network attacks, inability to secure transport, or any cause beyond its commercially reasonable control.
Attorney’s Fees and Costs
In the event you do not comply with these Terms and Conditions, or you fail to pay any invoice or amount due within thirty (30) days, High Fire Servicing, LLC d/b/a boiler parts unlimited shall be entitled to its reasonable attorney’s fees and costs
Contact Us
If you have any questions about these terms, please contact us.